Reverse Logistics
Efficient Reverse Logistics and Recalls
NLS provides businesses with worry-free processing of slow-moving and seasonal returned merchandise. With a commitment to maintaining the same handling integrity, visibility, and care as outbound shipments, NLS ensures that returns are managed efficiently and effectively.
One of the key advantages of NLS’ reverse logistics and recalls services is the ability to track store, customer, and Risk Management Agency compliance. NLS ensures that returns are properly documented and adhere to the necessary regulations and guidelines. This level of tracking and compliance management helps businesses maintain control and mitigate any potential risks associated with returns.
Service Capabilities
Our reverse logistics and recalls services are designed to provide businesses with worry-free and efficient handling of slow-moving and seasonal returned merchandise. Our service capabilities include:
- Compliance and Tracking
- End-To-End Visibility Control
- Inspection and Preparation
- Disposition Management
- Handling Exceptions
End-to-End Visibility and Control
Through real-time reporting, businesses have access to comprehensive visibility into the status and progress of their returned merchandise. This visibility allows for informed decision-making regarding restocking, remarketing, or other disposition strategies.
Meticulous Inspection and Preparation
Our services include tasks such as ticket removal, security tag removal, label removal, packaging renewal, hanger addition or removal, and reallocation. This preparation step is essential for accurately managing inventory and complying with resale or disposal.
Compliance and Tracking
One of the key advantages of choosing NLS is our ability to track store, customer, and RMA compliance. We ensure that returns adhere to regulations and guidelines. By maintaining strict tracking we help businesses maintain control and mitigate any potential risks.
As part of our corporate social responsibility, NLS encourages clients to consider product donation of suitable unsellable returns to local organizations or charities within our community. We have successfully facilitated donations of gently used footwear, socks, and apparel to local women’s shelters, Big Brothers Big Sisters of Canada, and local shelters for the homeless. We strongly believe in doing our part for those in need and contributing to a sustainable future.
With NLS’ comprehensive reverse logistics and recalls services, businesses can rest assured knowing that their returns are managed with the same level of integrity, visibility, and care as outbound shipments. Experience worry-free returns management and enhance your overall supply chain efficiency when you work with NLS.
A Full Suite of Omnichannel Capabilities
Retail
Wholesale
eCommerce
Returns Management
Transportation Management
Inbound Management
Outbound Transportation
Reverse Logistics
Tier 1 Integrations
Client Reporting
Business Intelligence
Questions?
Frequently Asked Questions
Learn more about NLS’ Transportation Services and how our team of logistics experts can help elevate your brand.
What Is End-To-End Visibility?
End-to-end visibility is when NLS provides visibility across the entire supply chain. This includes suppliers, manufacturers, transporters, and warehouses. This allows you to manage your supply chains with reduced risks and costs.
How Does NLS Perform Quality Inspections and Disposition Management?
NLS recognizes the critical importance of quality inspections, particularly for e-commerce returns. Our processes are designed to ensure our returns associates are protected with the right personal protective equipment (PPE) and are well-trained to identify various product conditions, including odors, stains, worn indicators, and fabric or footwear material conditions. We work closely with our clients to integrate the required disposition codes, enabling fluid systemic visibility, sortation, and reporting. In cases where a client lacks the capability, we manage dispositions solely within NLS WM, ensuring efficient handling and disposition.
How Does NLS Handle Exceptions?
NLS understands that not all returned goods arrive with proper labeling, packaging, or identification. We handle exceptions with the same level of care and attention as regular inbound exceptions, segregating them into a designated area for proper assessment and disposition. Through detailed Returns Exception Reports, we provide full visibility and timely resolution of any exceptions.
What Other Services Does NLS Offer?
NLS offers a wide range of logistics services including:
- Crossdock/Pool Point
- Transportation
- E-Commerce
- Reverse Logistics/Recalls
- Drayage
How Do I Get Started?
Starting the process is easy. Talk to an expert by filling out our contact form and a member of our team will get in touch to further explore your logistics needs and find the best solution for you and your business.
